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ITIL® Foundation Handbook (PDF) ITIL® Foundation Handbook (PDF)

This is a PDF version of the manual in English.

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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ITIL® Foundation ITIL 4 Edition (PDF) ITIL® Foundation ITIL 4 Edition (PDF)

This is a PDF version of the manual in English.

At this new stage in the development of the IT industry, AXELOS is delighted to present ITIL 4, the latest step in the evolution of IT best practice. By building on our experience and bringing fresh and forward-looking thinking to the marketplace, ITIL 4 equips your business to deal with the challenges currently faced by the industry.

The adoption of ITIL as the most widely used guidance in the world on IT service management (ITSM) will continue with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also provides guidance on these new methods to help individuals and organizations to see their benefits and move towards using them with confidence, focus, and minimal disruption.

ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. Its focus tends to be on end-to-end product and service management, from demand to value.

ITIL 4 is the result of a great amount of global research and development work across the IT and service management industries; this work has involved active practitioners, trainers, consultants, vendors, technicians, and business customers. The architect team has collaborated with the wider stakeholders and users of ITIL to ensure that the content meets the modern requirements of continuity, innovation, flexibility, and value.

ITIL training provides individuals with a structured approach for developing their competencies in the current and future workplace. The accompanying guidance also helps organizations to take advantage of the new and upcoming technologies, succeed in making their digital transformations, and create value as needed for themselves and their customers.

ITIL Foundation is the beginning of your ITIL 4 journey. It will open your mind to the wider, more advanced guidance provided in the other ITIL publications and training that will support your growth and development.

Welcome to the new generation of IT best practice!

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PRINCE2 2017 (PDF) PRINCE2 2017 (PDF)

This is a PDF version of the manual in English.

PRINCE2 is firmly established as the world’s most practised method for project management and is globally recognized for delivering successful projects.

The updated 2017 guidance, its first since 2009, places a strong emphasis on the scalability and flexibility of the method and on how best to tailor it to the complexity and specific requirements of a project.

Key updates:

  • Increased emphasis on tailoring PRINCE2 to the needs of organizations and a varied range of project environments
  • Demonstrates a greater link between the PRINCE2 themes and principles
  • Restructuring of the ‘Themes’ chapters to accommodate typical examples of tailoring
  • Provides increased guidance on the practical application of the PRINCE2 method, with numerous examples, hint and tips
  • Improvements to the structure and format have been made throughout the manual to en-sure it is easier to navigate and use
  • The updated guidance and exams has been developed through a collaborative approach involving over 100 members of the broader development team, including practitioners, trainers and consultants
  • PRINCE2’s familiar structure of seven principles, themes and processes have remained constant.

The new 2017 edition publication is the manual from which the syllabus and the examinations are set and supports the updated PRINCE2 certification for both Foundation and Practitioner examinations.

The second impression of the sixth edition of Managing Successful Projects with PRINCE2 (2017) includes, in response to feedback on the first impression, a range of minor amendments to improve the overall quality of the guidance. None of these changes have any impact on the PRINCE2 Foundation or Practitioner examinations.

The changes to the guidance include:

  • Clearer application of terms ‘accountable’ and ‘responsible’ throughout
  • Amendment to the glossary definition of ‘quality assurance’ and related body text
  • Improved consistency between terms ‘project product(s)’ and ‘project’s product(s)
  • Clarification of text relating to roles within Ops and Maintenance.

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PRINCE2 Agile (PDF) PRINCE2 Agile (PDF)

This is a PDF version of the manual in English.

The PRINCE2 Agile guide supports the PRINCE2 Agile certification. PRINCE2 Agile is the most up-to-date and relevant view of agile project management methodologies and the only framework covering a wide range of agile concepts, including SCRUM, Kanban and Lean Startup.

The third impression of the first edition of PRINCE2 Agile reflects changes made to the 2017 update to Managing Successful Projects to PRINCE2® and the 2018 revision of Directing Successful Projects with PRINCE2®. AXELOS has taken advantage of these changes to correct some minor errors to the agile elements of the text.

In addition. Appendix H has been entirely replaced with the latest version of ‘The Definitive Guide to Scrum’. The scope of change is quite limited and there are no structural changes. The style of the guide has been updated to the current AXELOS standard.

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